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Thorough Event Project Manager with a passion for driving results and delivering value. I bring hands-on experience leading cross-functional teams to achieve ambitious project goals—on time and within budget. My background spans operations, facilities management, and special projects, where I’ve championed process improvements, streamlined procurement, and built strong vendor partnerships. I thrive on tackling complex change management challenges and turning them into opportunities for growth. As a servant leader, I excel at building trust with stakeholders and inspiring diverse teams to surpass expectations. Ready to bring my energy, expertise, and collaborative spirit to your organization’s next big project.
Career Highlights
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Spearheaded SFDC upgrades & adoption program and increased usage by 40% through gamification and training of staff
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Delivered program management expertise on multiple marketing event projects using Agile hybrid methodology
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Managed & launched API development project with data from multiple large format printing presses before deadline
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Produced & designed an updated robust city-wide job program for at-risk youth with first ever youth career expo
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Produced and managed 10 city Expo tour for 20 person sales team across the US and Canada
Professional Experience
Private Consulting & Professional Development
IndyThink
San Francisco 10/5/24 to Present
Currently consulting privately on projects with organizations in California and Washington D.C. In addition, I am studying for my PMI-ACP and SAFe certifications, Atlassian Jira Administration series & the Workday Action series
Business Analyst
Software Governance - Information Technology
San Francisco 08/14/23 to 08/14/24
This role offered me the opportunity to use and expand my practicum experience in IT and within the software procurement process for one of the largest monetized social media marketing platforms in the industry.
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Conduct extensive analysis of new SaaS with Security stakeholders and act as a gatekeeper to reduce AI risk
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Advising on change management & process improvement (BPM) for all new Gen AI SaaS purchasing/upgrades
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Procurement management, contract tracking source to pay S2P, SLA, NDA, and competitive analysis,
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Producing performance governance mapping & metrics on current onboarding processes & Gen AI and LLM usage
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Engaging with employees on multiple platforms to provide white glove consultations on their departmental needs
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Administration of all Domain Specific Tools, Service Now, to maintain active usage compliance in IT & Security team of users
Core Competencies
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Operations
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Agile Project Management
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Program Management
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Change Management
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Scrum Master
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Agile Project Management Instruction
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Sales Training Facilitation
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Relationship Management
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Stakeholder Management
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Salesforce Administration
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Event Planning
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Technical Writing
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Web Content Writing
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Event Planning & Production
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Former (AEA) Equity Stage Manager
Professional Certifications
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PMP Project Management Professional
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CSM Scrum Master
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ICAgile Certified Professional - Agile Coaching
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December 10, 2023
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ICAgile Certified Professional - Leading with Agility
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April 01, 2024
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ICAgile Certified Professional - Agile Team Facilitation
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July 21, 2024
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ICAgile Certified Professional -
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Enterprise Agile Coaching
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August 28, 2024
Professional Development Career Break Jan 2023
Strict focus in 2023 to work on certifications including re-certification as a Scrum Master CSM now through 2026, Project Management Professional PMP certification through 2027, ICP-ACC Agile Certified Coach, ICP-LEA Agile Leadership, ICP-ATF Agile Team Facilitation and ICP-ENT Agile Enterprise, California Notary certification through 2027.
Program Manager
Global Events Marketing - Center of Excellence
San Francisco, CA 01/2020 to 11/2022
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Provided program management expertise using lean, agile and hybrid methods and techniques
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Coordinated data visualization projects using EXCEL, Microsoft BI, Tableau and Google Charts
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Extensive production of webinars for internal and external events during the height of the pandemic
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Identified program obstacles and communicated possible impacts and innovative solutions to leadership
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Collaborated and tracked technical, financial/budget, and operational needs in partnership with Leads and Directors
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Developed and promoted cohesive team people & culture/celebration strategy for team off-sites, motivational events
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Aligned on-boarding process & establishing documentation library including operations manual, playbooks, decks etc.
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Administered first ever company-wide Global Events Calendar in SmartSheet and Airtable
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Procurement management- contract drafting, source to pay S2P, SLA, NDA, and competitive analysis, enterprise SaaS
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SharePoint Administration Microsite update, then complete redesign & development with 3rd party consultants
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Scrum master techniques e.g. removing roadblocks in support GEM/Operations Team projects
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Coordinated entire data migration and consolidation from SaaS to proprietary server following team merge to Brand
Information Systems and Special Projects Administrator
Blue Shield of California Foundation
San Francisco, CA 03/2017 to 12/2019
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Promoted within 18 months due to strong performance and organizational impact
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Spearheaded data migration from SharePoint to two other SaaS systems Smartsheet, Salesforce
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Led and assisted multiple technical upgrade projects for clients by working and coordinating with consultants and developers for integrations including API development to consolidate multiple SaaS: SFDC, SFMC, SFFF/Certinia & Fluxx
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Process improvement oversight of all IT technical software tools and systems for Foundation operations
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Operations and Facilities management including special events management and production
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Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
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Supplier/ procurement management, third party contracts, SLA, NDA, contract drafting, software licensing, S2P liaison
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Created staff learning events including webinars, instructional videos and events like Lunch & Learn & Tech Tuesday
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Additional projects include People & Culture, on-boarding new hires company scholarship programs, graphic design
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Increased adoption of Salesforce and usage by 60% by implementing gamification techniques during onboarding of staff
2010 - present
Marketing Project Manager
Everett Graphics & Subsidiaries: Tahoe Paperboard & SunGrown Packaging
Oakland, CA 12/2015 to 11/2016
Provided a full range of support services to CEO including, heavy calendar/domestic and
international travel, reports, & prepared requisite materials and produced all company events for Everett Graphics and its' subsidiaries
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Improved sales efficiency by leading full cycle SFDC implementation & adoption program within first 6 months
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Increased the Salesforce client database and sales by 40% within one year through various marketing campaigns.
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Managed Sales Team Salesforce Training for staff and leadership training
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Launched social media presence, 3 new websites & provided consistent SEO analysis for all companies
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Managed third party consultants in the API development of single view company dashboards for iPhone and desktop combining data from Salesforce, Sage, Heidelberg, KBA and Mitsubishi large format printing presses
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Produced new and innovative company-wide procurement improvements with travel and vendor reselection
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Managed software licensing, competitive analysis 3rd Party procurement management source to pay S2P
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Produced all company events and extensive expo planning and production across United States
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Nation-wide Expo SM, Video, Webinar, Press, Production Management - Sun Grown Packaging
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Managed consultants to establish 3 new websites for Everett and its subsidiaries, SunGrown & Tahoe Paperboard
Program Manager - Classrooms2Careers
Economic & Workforce Development
City of Oakland
Oakland, CA 01/2015 to 11/2015
I served first in the Mayor's Office beginning in January 2015 working with Peggy Moore, Senior Advisor to the Mayor on ACA event coordination and social media for events as well as Salesforce database cleanup and other special projects including the coordination of Boards and Commissions for the CIty of Oakland. In March, I was approached by the Mayor’s office to update a multidisciplinary youth jobs program that served over 2500 disadvantaged youth in the city of Oakland
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Enlisted the support of The Mayor Of Oakland, WIB members and collaborated with local businesses and community groups
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Spearheaded new online presence for the program and coordinated participation with all City of Oakland departments
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Conducted interactive interviews with youth service providers throughout Oakland
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Worked with senior case managers to coordinate team development activities and trainings including first ever youth job expo
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Sourced qualified vendors to provide program resources
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Executed contracts in timely and accurate manner Implemented strategies to increase program effectiveness.
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Redesigned Oakland summer job program, Classrooms2Careers to employ at-risk youth between the ages of 16-24
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Managed program as chief writer, administrator and public relations/communication manager
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Developed year-round budget, procurement management, 3rd party contracts, source to pay liaison
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Produced innovative procedures and process reporting presentations for program to Mayor's office and City Council
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Produced first ever Youth Career Expo event for the City of Oakland to over 500 students
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Produced video, printed media and graphics, website for program
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Exceeded expectations in 2015, program provided jobs for more than 2,500 Oakland at-risk youth
2010 - present
Additional Relevant Job Experience
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Facilities Manager – CAP21 New York University, New York City
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Special Projects Manager - New York Academy of Medicine
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Operations Manager - WITNESS (Peter Gabriel's Human Rights Charity)
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Operations Manager & Expeditor – Spencer & Walsh Engineering & Architecture, New York City
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Salesforce Database Manager - Iraq and Afghanistan Veterans of America
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Junior Project Manager, Rose Center for Earth and Space – American Museum of Natural History, New York City
Education and Awards
University of Michigan BA Psychology
Master’s Degree Candidate, The New York Teaching Fellowship Hunter College CUNY New York, NY